Merchant Craft is operated by Plankton, Africa's original cashless eventing pioneer. We have 9+years experience leading this ground breaking market. Our systems are fully battle-tested, rolling and ready to scale.
Merchant Craft is affiliated to a group of tactical businesses called collectively, the Metcalfe Group which operates in the financial technology industry.
For a community, ticketing represents one of the first touch points with a membership base. Plankton has developed one of the most versatile (and cost effective) solutions in the ticketing industry.
Removes all cash risk from an event
Takes full control of the event turnover
Managed admin, recons and pay-outs
Provides full event trading reports and financial intelligence
Increases merchant income
Eliminates connectivity issues
Speeds up food and beverage queues leading to increased turnover
Opens up new conversations with financial institutions
Merchant Craft will handle admin (or work with existing team)
Sign up merchants
Issue devices at event
Maintain, support and batch devices
Provide financial reconciliation and settlement as per your vendor contracting terms
Need a card acceptance device for a busy
We do Expo rentals with no long term contract restrictions
No minimum turnover requirements
Nett settlement of funds
Get up and running in next to no time
We offer QR code payment system aggregation as a bonus
Merchant Craft brings professional cashless merchant services to the event market.
The Merchant Craft event cashless system, powered by Plankton, provides a safe and manageable event currency solution.
By centralising your festival finances, you can now have full financial control of your event,
along with the added benefit of no cash on site, fraud risk reduction and
the financial intelligence you require to plan better in the future.
I want to know what my total event turnover is. This allows me to plan better with traders and partners.
I want to increase my vending income by charging based on a percentage of turnover.
I have heard cashless systems can offer speed of light transactions and I don't want queues in my bar or food court
Safety, I want no cash risk! for myself or for any of my traders or bar operators. I want peace of mind trade
I want full stock control in my bar / over my entire event vending operation in order to minimise theft and aid reconciliation
I want full financial reporting across my entire event to ensure transparent trade figures
Two cashless systems, or loops exist, namely open loop and closed loop cashless systems.
3 transaction before dial
-Below R500 no dial
-Prioritized networks access etc
For extra convenience to patrons and event owners, a third system called a Hybrid loop banking system can be deployed.
Merchant Craft combines the open and closed loop systems into a combination of both to form this hybrid loop solution.
In a Hybrid loop the event patron will have the choice to transact using any banking card in their wallet (open loop system) or load their funds onto an NFC event card at any one of the festival loading stations and transact using the event NFC cashless card (closed loop system).
Frequently asked questions following a closed loop Cashless event environment:
SMS your card number (10 digits on the card) to 43553.
Balances will be available for value-out 5 business days after the end of the show.
The card number is linked to your cellphone number and you will receive a value-out sms with a pin.
Take this pin to a Standard Bank ATM, select Cardless transactions and follow the instructions to receive your cash.
We endeavour to initiate the value out process as fast as possible after a cashless event.
However all balances from the full event duration need to be calculated before the value-out process can commence.
Merchant Craft does not get any interest on these funds while the reconciliation is underway.
Did you send multiple card numbers in one SMS or straight after the other? / Do you have a cell phone contract or are you Pay-as-you-go user?
Did you send your sms over a weekend period? Sometimes service providers do not process what they see as "promotional" SMS's over weekends.
SMS bundle packages do not apply.
Please re- send the SMS or email firstname.lastname@example.org with your 10-digit cashless card number, the cellphone number used to send the SMS and the Event you attended so that we can assist you further.
Merchant Craft currently initiates the value out process through Beyond Payment a (Standard Bank partner).
Currently this is the most cost effective Bulk Issuing of value out and is more convenient and quicker.
This enables a patron to go to an ATM to withdraw their value.
The physical card costs this much to manufacture.
You would have received an 18-digit voucher number (e.g. 11-1402-4525-2432-1924).
It is very similar to a pre-paid electricity voucher.
This code is not the same as your card number but represents the value you are allowed to withdraw at the bank.
Please visit another ATM as the bank may not have stocked the correct cash for the cashless options.
Please remember that an ATM can only pay out in multiples of R10.
This is unfortunately a Standard Bank policy and we are unable to assist with the physical withdrawal of funds.
Please provide us with your cellphone number and we can then resend your PIN number to you via the value-out system.
Please provide us with your cellphone number and we can then resend your PIN number or voucher number to you via the value-out system.
Please see screen shots (below) of the sms's you will receive when we have loaded your balance pay-out.
The voucher is an 18-digit number which gets repeated in both sms messages.
The PIN is the 4-digit number that is sent in the last sms.
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